OUC has been recognized as a 2024 Utility Customer Champion by leading market research company Escalent, ranking #1 in Florida, #1 in the Southern Region, and #2 in the nation among electric utilities.
Escalent’s Cogent Syndicated 2024 Utility Trusted Brand and Customer EngagementTM Residential Study surveyed more than 59,000 residential customers of electric, gas, and combination utilities across the country.
Escalent, a data analytics and advisory firm with extensive energy, utility, and brand experience, noted that “Customer Champions” like OUC outperformed other utilities across several metrics, demonstrating an ability to effectively engage with the community, clearly communicate system improvements and provide value to customers through special programs and savings opportunities.
“This recognition is a testament to the dedicated team members who put our customers first every day,” said Linda Ferrone, Chief Customer and Marketing Officer. “We’re always working to provide exceptional, reliable, people-focused service, and it’s an honor to be acknowledged by Escalent. OUC remains committed to delivering the innovative solutions that our community expects and deserves.”
