OUC ranked No. 1 in 2023 Business Customer Satisfaction Study
OUC earned the top spot in the E Source 2023 Business Customer Satisfaction Study among municipal and investor-owned utilities. E Source – a utility research and consulting firm – conducts market research for its annual Business Customer Satisfaction Study to provide utilities with direct feedback from large business customers from a variety of industries including distribution, transportation, healthcare, hospitality, education and more. The study scores overall satisfaction levels and identifies areas of improvement for account representatives.
OUC ranked No. 1 with a score of 9.5 out of 10 for overall customer satisfaction and perceived value, earning top marks in reliability, trustworthiness and effective emergency communications.
This recognition is attributed to our Key Accounts team who manages relationships with Central Florida’s large business customers including Universal and Greater Orlando Aviation Authority. OUC’s Key Accounts earned the highest scores in five out of seven attributes, including communication and trustworthiness.
“Congratulations to our team for their continued dedication to providing exceptional customer service that’s focused on reliability and innovation,” says Linda Ferrone, OUC Chief Customer & Marketing Officer. “This commitment is what makes OUC the number one partner of choice for our business customers.”
WEC Energy Group based of out of Milwaukee, Wisconsin ranked second in the survey with a score of 9.3, followed by Florida Power and Light in third place with a score of 8.93.
