When the power goes out, whether it’s during blue skies or a storm, your first step should be to report the outage.
Next, check OUC’s Outage Map for more information and updates on when power will potentially be restored in your area. OUC’s Outage Map provides important information on outages in OUC’s service territory including:
- Location of the outage
- Number of impacted customers
- Cause of the outage
- Estimated time of restoration
- Status of OUC crews working the outage
Please note:
- Depending on the source of the outage, crews working to restore power in your area may not always be physically visible.
- After a hurricane, the crew status feature is disabled due to rapidly changing response efforts.
Reading the Outage Map
OUC’s service territory is outlined in blue on the Outage Map. When an outage occurs, a colored circle will appear.
The Map Legend, located on the bottom left corner of the Outage Map, identifies the number of customers who are out of power.
The circle provides an approximate, but not exact, location for the outage. It appears near the center of the outage, and impacted customers surround it.
A circle with multiple colors and a number in the middle indicates multiple outages (2 = two outages, 3 = three outages, etc.).
Additional details are available in a box labeled Outage Information on the bottom right side of the Outage Map. This box appears only if there is an ongoing outage.
In this example, you can see the cause of a recent outage, when the outage started, the estimated time it will be resolved, how many customers are impacted and the status of the crew.
In case of an outage at your location, the Outage Map is your best resource for updates on when power will be restored.
Always report your outage via text, your myOUC online account or phone, even if it is noted on the map, to ensure that OUC knows all affected customers. To be automatically notified when an outage impacts your property and receive updates of estimate restoration time. register for outage alerts, which are available via email, text or phone.
Learn more on reporting outages and outage alerts: How to Report Power Outages and Set Up Outage Alerts.