When the lights go out, you can feel… powerless.
But OUC makes it easy to report your outage and stay informed about when power will be restored.
Always Report Outages
If you lose power, even during a storm, report your outage to OUC, even if your outage is displayed on OUC’s Outage Map. This helps the utility identify ALL customers impacted by an outage so power can be restored as safely and quickly as possible. (Learn what information OUC’s Outage Map provides and how to use it: How to Use OUC’s Outage Map to Stay Informed on Power Outages.
If your power is out, the cause could be an issue with your home that needs to be repaired and not an outage. Reporting your outage will help determine if this is the case.
There are three ways to report an outage:
- Report via Text – Use your mobile device to text OUT to 69682 (myOUC). This automatically enrolls you to receive updates on your device about the outage cause and estimated restoration time.
- Report Online – Log in to your myOUC account and click on “Outages & Service Problems” on the left-side menu. You can also check the status of an outage.
- Report Via Phone – Call our 24-hour outage reporting line at (407) 423-9018. You can also get updates on restoration.
Sign Up Now for Outage Alerts
Set up outage alerts to get automatic updates when your property loses power, including estimated restoration times. You’ll be notified if those estimates change, and receive a final alert when power is restored.
If you get a restoration alert but still don’t have power, report the outage again to OUC. There may be another issue, or a repair needed at your home. Reporting helps speed up finding the cause.
You can get alerts in English or Spanish by phone, text, or email. You can also add others at your property so they get alerts too. Here’s how to sign up:
- Via myOUC: Log in to your account. On the Account Summary page, click the ‘Set Preferences’ under Alert Preferences, then choose your setting on the Manage Preferences
- Via text:Text REG to 69682 and follow the prompts. You’ll need your account number and mailing zip code.