Since the pandemic began, scammers have increased their efforts to take advantage of utility customer and the financial challenges that many have faced.

OUC will NEVER call to demand immediate payment, or ask customers to pay their bills with pre-paid cards, cryto currencies, or by using third-party payment apps like CashApp, Venmo or Zelle.

If you receive a suspicious call from a possible scammer, please remember these tips:

  • Slow down. Scammers typically try to rush customers by demanding personal information and immediate payment.
  • Verify: Scammers often pose as OUC employees. If the scammer is on the phone, make sure they can verify they are an OUC employee by verifying your OUC account information.
  • Report suspicious activity. If you are unsure in any way or suspect a scam, hang up and call OUC immediately at 407-423-9018.

Utility scammers can be extremely sophisticated, and often use strategies that can make customers believe they are not an impostor. Here are a few common scams:

  • Scammers often threaten immediate service disconnections. They ask for personal information or demand payments to prevent service interruptions.
  • Scammers have been taking advantage of increased online activities during the pandemic. They are asking for payments over the phone by using digital payment apps, cryptocurrencies, or direct transactions with banking institutions.
  • Scammers are using tactics to prey on households with tight budgets. Scammers will inform customers that they have overpaid utility bills and are due a refund, but first they need to provide their banking information to process the refund. They also may claim that immediate bill payment will result in a discount or that a charitable donation can be made in exchange for a lesser bill payment.
  • Scammers also are posing as utility employees by claiming the number on the caller ID does not match the utility’s phone number due to the company’s COVID-19 remote work policies.

To learn more about common utility scams, please visit OUC.com/scams.